The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 2 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
I will only use your shipping and billing address, and contact information
You can always request a custom order for all the products that have the "Request a Custom Order" button.
Or feel free to send me your crazy ideas at email@example.com
Every product is made by burned matchsticks, glued one by one then smoothed, painted and polished.
They are all handmade and of course, each piece is unique!
If you place your order and it has not been shipped yet please contact me immediately to change the shipping address.
The estimated shipping times for Europe and Africa are 3-10 Business Days
The estimated shipping times for Amerca, Asia, and Australia are 1-3 weeks
However, orders placed in December may experience longer processing times than other times throughout the year.